Using your card
When you know how to use it, it's simple, secure, and quick to make changes to your card.
Use your card abroad
Your card is accepted at over 30 million merchants worldwide. If you intend to use your card overseas, notify us in advance by visiting the nearest branch or calling our customer care centre to enable us to authorize your transactions without interrupting your trip.
Always choose to transact in the destination currency to avoid additional foreign currency conversion charges. Here is all you need to know about Dynamic Currency Conversion (DCC) when making a transaction overseas.
ALL YOU NEED TO KNOW ABOUT DYNAMIC CURRENCY CONVERSION
What is Dynamic Currency Conversion (DCC)?
DCC is a service offered by some merchants or ATMs that allows you to choose to pay for a foreign transaction in your home currency (GHS) rather than the destination currency of the country you're in. It offers convenience, but there are important factors to consider.
How does DCC work?
When you use your card for a foreign transaction, the merchant or ATM may offer you the option to pay in your home currency (GHS) through DCC. If you choose this option, they (the foreign merchants) convert the transaction amount using their exchange rate.
What are the potential benefits of using DCC?
DCC can provide familiarity as the foreign transaction amount is displayed in your home currency. It helps you know exactly how much you're spending without having to do mental conversions. However, be aware that additional fees and less than favourable exchange rates may apply.
What fees are associated with DCC?
Choosing DCC may involve conversion fees, which can be a percentage of the transaction amount. These fees vary, so it's important to inquire about them before making a decision. Refer to our pricing guide for more details
How does the exchange rate in DCC compare to other methods?
DCC exchange rates may be less favourable compared to rates provided by your bank i.e [Visa rate + Optional Issuer fee]. This means you could end up paying more for the same transaction compared to using the destination currency.
Can I decline DCC and pay in the local currency?
Yes, you have the right to decline DCC and choose to pay in the destination currency. This way, your bank will handle the currency conversion, and you may receive more competitive rates.
How can I make an informed decision about DCC?
Before you decide, compare the total cost of using DCC (including fees and exchange rates) with the cost of paying in the destination currency. Consider checking with your bank to understand their currency conversion policies and rates for international transactions.
Where can I find more information about DCC?
Contact our customer service, or speak with a bank representative at the nearest branch to learn more about DCC, its implications, and how you can save money.
Lost your card
Report your misplaced or lost card immediately. Call our contact centre or block your debit card using Online Banking. Follow these easy steps
- Log on to Online Banking
- Select "My Dashboard" at the top left corner
- Select "Debit Card"
- Select "Stop Card"
- Select the preferred card and stop card from unauthorized access.