Customer Contact Centre (CCC)
Bank from a fixed line or cellphone. Call our Customer Contact Centre during the week, over the weekend or on public holidays. Our Service consultants will be available to speak to you 24/7.
What you can do
- Service Requests, Enquiries, Feedback and Complaints (all products and solutions)
- Customer Information Update
- Mobile banking Set up and Reset
- Instant Cash Resend and Cancellation
- Mobile Money (Momo) Linkage and Failed Transfers Reversal Request
- Internet Banking Set up and Pin Reset
- Cheque book request
- Bank statement request
- Card deletion / warm block
- Stop Cheque instruction
- Money Wallet Reset
- Credit Cards Activation
- Bancassurance (Eduplan, Funeral Policy, Home and Content, Motor Insurance) Purchase
How you can get it
- Call our Customer Contact Center on:
- MTN Toll free- 18080
- Telecel Toll free - 080010009
- All other networks- 0302 815 789
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What you can do
-
How you can get it
- Service Requests, Enquiries, Feedback and Complaints (all products and solutions)
- Customer Information Update
- Mobile banking Set up and Reset
- Instant Cash Resend and Cancellation
- Mobile Money (Momo) Linkage and Failed Transfers Reversal Request
- Internet Banking Set up and Pin Reset
- Cheque book request
- Bank statement request
- Card deletion / warm block
- Stop Cheque instruction
- Money Wallet Reset
- Credit Cards Activation
- Bancassurance (Eduplan, Funeral Policy, Home and Content, Motor Insurance) Purchase
- Call our Customer Contact Center on:
- MTN Toll free- 18080
- Telecel Toll free - 080010009
- All other networks- 0302 815 789