Ghana
Sign in

Customer Contact Centre (CCC)

CCC banner

Bank from a fixed line or cellphone. Call our Customer Contact Centre during the week, over the weekend or on public holidays. Our Service consultants will be available to speak to you 24/7.

What you can do
  • Service Requests, Enquiries, Feedback and Complaints (all products and solutions)
  • Customer Information Update
  • Mobile banking Set up and Reset 
  • Instant Cash Resend and Cancellation 
  • Mobile Money (Momo) Linkage and Failed Transfers Reversal Request 
  • Internet Banking Set up and Pin Reset 
  • Cheque book request
  • Bank statement request
  • Card deletion / warm block
  • Stop Cheque instruction
  • Money Wallet Reset
  • Credit Cards Activation
  • Bancassurance (Eduplan, Funeral Policy, Home and Content, Motor Insurance) Purchase
How you can get it
  • Call our Customer Contact Center on:
    • MTN- 18080
    • VODAFONE- 080010009
    • All other networks- 0302 815 789
  • What you can do
  • How you can get it
  • Service Requests, Enquiries, Feedback and Complaints (all products and solutions)
  • Customer Information Update
  • Mobile banking Set up and Reset 
  • Instant Cash Resend and Cancellation 
  • Mobile Money (Momo) Linkage and Failed Transfers Reversal Request 
  • Internet Banking Set up and Pin Reset 
  • Cheque book request
  • Bank statement request
  • Card deletion / warm block
  • Stop Cheque instruction
  • Money Wallet Reset
  • Credit Cards Activation
  • Bancassurance (Eduplan, Funeral Policy, Home and Content, Motor Insurance) Purchase
  • Call our Customer Contact Center on:
    • MTN- 18080
    • VODAFONE- 080010009
    • All other networks- 0302 815 789